I had to buy a second mattress this month. Now I am out $3500 and a mattress I cain't use.
If you want your furniture to fall apart 12 months after you buy it, shop here! Trying reporting the issue and they offer to fix for a fee. Save yourself the trouble and spend a little more somewhere else.
Great selection and a variety of prices. Ashton was great to work with!
Great service. Helped my wife and I pick out a very comfortable bed that works for both of us. Highly recommended!
-Most mattress store give you a trail period. All I got was: You bought it, you own it and we got your money. A rep-able company would have worked with me, the customer, to make everyone happy.
Don't shop there as you too could get screwed.
I purchased a king size mattress from Northern Mattress in Augusta, Maine. It hurt my hips and back so much I couldn't sleep on it. I asked them to return it with a restocking feed and the possibility of another mattress.
Ashton was very friendly on the sales floor. Super helpful with decision making and not overly pushy. She said it would take 4 to 6 weeks for delivery and the delivered on the last day of the 6 weeks. Unfortunately two pieces of the $3,000 bed frame came damaged. The gentlemen who delivered said we wouldn't be able to fit the king size bed in our room and wanted us to sign a forced entry form. We ended up having them set it up in the living room so they wouldn't damage it further and moved it into the bedroom ourselves. The delivery guys took pictures of the preexisting damage and sent them to customer service and left. It took two hours for them to set up the bed which came in 5 pieces and required about a dozen screws. They spent the entire time complaining and did not have any tools with them so they used my husbands. We started to make the bed and realized that they did not bring enough of the machine screws and decided to use sheet rock screws drilling holes in seams and into the finished portion of the footboard. They reordered the headboard and footboard which were delivered after ANOTHER 6 weeks and realized they forgot to reorder the side panels their employees had drilled holes in. So ANOTHER 6 weeks and we finally got our bed. We had them deliver and set it up ourselves...in our bedroom. What a nightmare group to work with. They didn't communicate well and made promises they kept forgetting. NEVER AGAIN will I purchase ANY furniture from this group. I'd rather get a root canal. The one good thing they did was give a 10% refund but it wasn't worth the hassle.
Northern Mattress Furniture 1st is a US Furniture Store based in Augusta, Maine. Northern Mattress Furniture 1st is located at 16 Western Ave, Augusta, ME 04330, USA.
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