The unloaders were professional however whoever packed the semi-truck was not. Damaged my luggage. Damaged boxes. I'll let pictures speak for themselves. Would you trust a moving company who stacks fragile boxes on the bottom with a 50lb compressor on top? Still waiting to hear back from them concerning the matter which was reported to them by email and phone on 8/19/16.
I should have stopped the move the moment they showed up, but you put your trust in people that they will do the right thing! Stuff thrown in boxes, furniture taken apart with pieces left behind. My items were placed in storage so the savy movers knew enough to conceal the damage from me rather than being up front and honest. I contacted the main dispatch about the unproffesional packing and pieces parts from who knows what left behind. I also tried to contact my salesman Jon Carr who was on vacation at the time. Just fill out a damage form you will be all set with the extra insurance you purchased. Claims denied. I have never been so upset with a company and people in general. If I can get one person not to use them then I feel like the 5 minutes to write my review was worth it. Thank you.
It's a shame that people that chose to save on cost and pack their own belongs may not understand the concept of packing boxes correctly. Typically, when boxes are crushed it is because there is too much space in the box / not enough packing paper to fill in the 'empty' areas, which is why they collapse.
From beginning to end they were great to work with. I found them easy to correspond with, with any questions I had. The guys who moved us were polite and professional. They were in and out in less time than I thought they would be. They were on time. I would highly recommend using them.
I see the other two reviews had problems, but I didn't. Everything arrived in excellent condition, even some very delicate figurines. The workers were excellent and the work was done in excellent time. All items were packed in more than enough packing paper. I guess if I had anything bad to say it would be in trying to find everything after unpacking the boxes. Example - the hardware for my computer desk, was in a different box than the other desk parts. Other than that, I had no complaints.
Allens Transfer Storage is a US Moving Company based in Augusta, Maine. Allens Transfer Storage is located at 360 Civic Center Dr, Augusta, ME 04330, USA.
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