They were only focused on making a sale. They didn't even try to help me. When their appraisal team broke my door they just shrugged it off and were going to make me wait 3 days to have it fixed! I chose to do business elsewhere and I'm so glad I did! Got a much better car at a much better price!
Parts department is only until till 12 on Saturday. Listing not correct. Saturday is the only day most people have off and this place closes at noon poor for customer service. Will change review possibly if they provide better parts hours and update times online for business hours.
The service center is pretty nice. Like all dealers on the pricey side, but service is pretty quick and I've never had a problem with any of their repairs. Also, the waiting area is really nice. They usually have donuts.
In the midst of rebuilding a nissan frontier and ran into an issue as the mechanic doing the rebuild threw out the tranny dipstick. Was advised Charlies had only 1 in stock. Spoke with Jeremy who went and physically grabbed it from the shelf to confirm availability. Shipped out the next day and i have it in my hand. A very happy Customer. Jeremy provided above and beyond service and was extremely professional and left me with a lasting impression of Charlies. Thanks again.
Very unhappy with my experience at this dealership. Have bought 3 vehicles from them, but I won't be buying anymore. They do not stand behind their product and they did nothing to rectify a situation with a vehicle less than a year old.
Charlie S Motor Mall is a US Car Dealer based in Augusta, Maine. Charlie S Motor Mall is located at 465 Western Ave, Augusta, ME 04330, USA.
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